99zz Terms and Conditions

1. General Terms

99zz ("Platform", "we", "our") is an online entertainment service provider that offers casino games, sports betting, and related services to users in Bangladesh.

These terms and conditions ("Terms") form a binding agreement between 99zz and its users ("you", "user"). By accessing or using the platform, you agree to abide by these Terms.

1.1 Applicability

These Terms apply to the 99zz website, application, and all related services. They replace any previous agreements or understandings.

1.2 Language and Interpretation

These Terms have been prepared in Bengali. In the event of any conflict, the Bengali version will be considered final.

2. Account Registration

To use 99zz services, you must register an account. All information provided at the time of registration must be true, accurate, and up to date.

2.1 Registration Requirements

• Each person may create only one account. Creating multiple accounts is strictly prohibited.
• The name, date of birth, and contact details provided at registration must be genuine.
• It is your responsibility to keep your account password confidential.
• You are fully responsible for all activities carried out using your account.
• Transferring or sharing your account with a third party is prohibited.

2.2 Information Verification

99zz reserves the right to verify your identity at any time. A national identity card, passport, or other government-issued document may be requested for verification. Withdrawal processing may be delayed if verification is not completed.

2.3 Account Security

We strongly advise you not to share your login details with anyone else. If you notice any suspicious activity, please inform our support team immediately.

3. Age Verification and Identity

At the time of registration, you confirm that you are at least 21 years of age. 99zz may request a copy of a government-issued identity document for age verification.

3.1 False Age Declaration

If a user creates an account by providing false age information, the account will be closed immediately and any balance in the account may be forfeited.

3.2 Identity Verification Documents

• National Identity Card (NID)
• Valid Passport
• Driving License
• Birth Registration Certificate (where applicable)

4. Deposits and Withdrawals

4.1 Deposit Terms

The following methods are accepted for depositing funds into 99zz: bKash, Nagad, Rocket, Upay, and bank transfer.

• Minimum deposit amount: ৳100 (for each method)
• Deposits are generally processed instantly or within a few minutes
• Only payment methods registered in your own name may be used
• Depositing funds through a third party is not permitted

4.2 Withdrawal Terms

• Minimum withdrawal amount: ৳800
• Standard withdrawal processing time: 30 minutes to 3 hours
• Identity verification must be completed before a withdrawal can be made
• Withdrawing to the same payment method used for the deposit is preferred
• Withdrawals may be held if bonus wagering requirements have not been met

4.3 Transaction Limits

99zz reserves the right to set individual transaction limits where necessary. As part of responsible gaming, users may also set their own limits.

5. Bonuses and Promotions

99zz offers various bonuses and promotional offers. Accepting these offers means you agree to the associated terms and conditions.

5.1 Welcome Bonus

• 120% bonus on first deposit, up to a maximum of ৳15,000
• Bonus wagering requirement: 25x (deposit + bonus)
• A player may claim the welcome bonus only once
• If a withdrawal is made before the wagering requirement is met, the bonus will be cancelled

5.2 General Bonus Terms

• Bonus funds cannot be withdrawn directly — the specified wagering requirement must be met
• Wagering requirements must be fulfilled before withdrawing any winnings from bonus funds
• Bonus offers have a limited validity period — they will be cancelled if not used within the time stated in the offer's terms
• Claims of bonuses from multiple accounts or from the same device or IP address will be subject to verification
• 99zz reserves the right to modify or cancel any bonus offer at any time

5.3 VIP Program

The 99zz VIP program has five levels: Bronze, Silver, Gold, Platinum, and Diamond. VIP benefits such as weekly cashback are provided on the basis of regular review, and 99zz may change VIP terms at any time.

6. Betting Rules

6.1 General Rules for Games and Betting

• Once any bet is confirmed, it cannot be changed or cancelled
• Game outcomes are determined by a Random Number Generator (RNG), which is independently verifiable
• Bets will be refunded for any incomplete games caused by a technical fault
• Placing conflicting bets on the same event is prohibited

6.2 Sports Betting

• All sports bets are accepted before an event begins or within the designated in-play window
• If a match or event is cancelled, the related bet will be void and the amount will be refunded
• 99zz reserves the right to change odds in special circumstances

6.3 Technical Issues

99zz is not liable for losses caused by server outages, internet disconnections, or other technical issues, though we will always aim for a fair resolution.

7. Prohibited Activities

The following activities are strictly prohibited on the 99zz platform. Violating these rules may result in account closure and forfeiture of funds:

• Fraud, deception, or playing using another person's account
• Abusing the bonus system or collecting bonuses using multiple accounts
• Using software, bots, or automation tools to play games
• Money laundering or conducting illegal financial activities
• Placing bets in the name of or on behalf of a third party
• Attempting to compromise the platform's systems or security
• Abusive, threatening, or harassing behaviour
• Operating an account using a false identity or false information

8. Privacy and Security

99zz places the highest importance on protecting your personal information. Your data is collected, stored, and used in accordance with our privacy policy.

8.1 Data Protection

• All transactions are secured with SSL encryption technology
• Your personal information is not sold to third parties
• Information may be shared only when required by law or with your consent

8.2 Cookies and Tracking

99zz uses cookies to improve the site experience. By using the site, you are consenting to the cookies policy. For more details, please read our Privacy Policy.

9. Responsible Gaming

99zz gives the highest priority to responsible gaming. We believe that gaming should be a form of entertainment, not a source of financial stress.

9.1 Self-Control Tools

• Option to set a personal deposit limit
• Option to set daily, weekly, or monthly loss limits
• Self-exclusion facility for a specified period
• Option to review gaming time and history

9.2 Getting Support

If you feel that gaming is no longer within your control, please contact our support team or visit our Responsible Gaming page to learn more.

10. Account Suspension & Closure

10.1 Suspension by 99zz

99zz may temporarily or permanently close an account in any of the following situations:

• Violation of these Terms and Conditions
• Providing false information
• Suspected fraudulent activity
• Operating multiple accounts
• Suspected money laundering or illegal activity
• By order of a legal or regulatory authority

10.2 Account Closure by the User

You may close your account at any time by contacting our support team. Any pending bets and bonus terms will be reviewed before the account is closed.

10.3 Account Inactivity

The policy applicable to accounts that have been inactive for an extended period will be stated in the relevant promotional terms and conditions.

11. Limitation of Liability

To the extent permitted by applicable law, 99zz is not liable for:

• Losses caused by internet disconnection or technical failure
• Delays or failures by third-party payment providers
• Losses caused by user negligence or breach of these terms
• Unforeseen or uncontrollable events (force majeure)

99zz always aims to resolve all disputes in a fair and transparent manner. Please contact our support team for any complaints.

12. Changes to Terms and Conditions

99zz reserves the right to change, amend, or update these Terms and Conditions at any time.

12.1 Notice of Changes

• A notice will be sent to the registered email address for any significant changes
• Continued use of the platform after updated terms have been published will be considered acceptance of the new terms
• The date of each update will be noted at the top of this page

12.2 Disagreement

If you do not agree to the updated terms, please stop using the platform and contact our support team to request account closure.

12.3 Contact

For any questions or complaints about these terms, please use our 24/7 live chat support or email us at: [email protected]

For Further Assistance

If you still have questions after reading these terms, our support team is always ready:

For more information, visit our FAQ page or read About Us.