99zz Privacy Policy

This Privacy Policy ("Policy") applies to the 99zz platform and all its services. When you register, log in, or use any service on 99zz, you agree to the terms of this Privacy Policy. We are fully committed to protecting the privacy of your personal information. Our platform uses SSL encryption technology to keep every transaction and piece of personal information secure.

This policy has been prepared in line with Bangladeshi law and applicable digital security regulations. We never sell your information to third parties and do not share it unnecessarily with anyone without your consent.

99zz may collect information from you in various ways. We collect only the information that is necessary to provide our services. The types of information collected are as follows:

A. Information You Provide Directly

Information you provide when registering or logging in:

• Full name and username
• Email address
• Date of birth (for age verification)
• Payment information (bKash / Nagad / Rocket / Upay number or bank account details)
• Documents required for identity verification (national ID card or passport)

B. Information Collected Automatically

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser and operating system information
• Date, time, and session duration of platform access
• Your gaming activity and transaction history
• Information obtained from cookies and similar tracking technologies

99zz uses your information only for lawful and specific purposes. We use your personal information for the following reasons:

• Account Management: Creating, verifying, and maintaining your account and ensuring secure login.
• Transaction Processing: Smoothly completing deposit and withdrawal requests.
• Customer Support: Providing accurate resolution of your complaints and questions.
• Fraud Prevention: Detecting and acting on unauthorized access, money laundering, and fraudulent activity.
• Responsible Gaming: Monitoring playing habits and providing support when needed.
• Age Verification: Keeping access restricted for those under 21 years of age.
• Relevant Promotions: Keeping you informed about offers and bonuses based on your preferences.
• Platform Improvement: Continuously improving service quality and user experience.

99zz stores your personal information on secure servers. We follow the highest industry security standards.

Security Measures

• SSL (Secure Socket Layer) encryption used for all data transmissions.
• Sensitive information (passwords, payment details) stored using strong encryption algorithms.
• Regular security audits and vulnerability testing.
• Limited staff data access — only authorized personnel can view your information.
• Data backup and disaster recovery plans in place.

Retention Period

We retain your information for as long as your account remains active. Even after an account is closed, we may retain certain information for a specified period for legal obligations, dispute resolution, and fraud prevention purposes.

99zz never sells your personal information. However, we may share information on a limited basis in the following circumstances:

Permitted Circumstances

• Payment Processors: Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Technical Partners: Trusted technology partners who assist in operating the platform — who are required to comply with our privacy standards.
• Legal Obligations: Providing information to government authorities as required by court order or Bangladeshi law.
• Fraud Prevention: Sharing information about suspicious activity with international gaming security organizations.

99zz uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help our platform improve your experience.

Use of Cookies

• Essential Cookies: To maintain login sessions and ensure security.
• Functional Cookies: To remember your language preferences and other personal settings.
• Analytics Cookies: To generate platform usage statistics — you are not directly identified through these.

You can disable cookies by changing your browser settings, though this may limit some platform functionality.

As a registered user of 99zz, you have the following rights over your own information:

• Right to Access: You have the right to know what information we hold about you.
• Right to Correction: You may request correction of inaccurate or incomplete information.
• Right to Deletion: In certain circumstances you may request deletion of your information, though legal retention obligations will remain in effect.
• Right to Restrict Processing: You may request that processing of your information be restricted in a specific way.
• Right to Opt Out of Marketing: You may request at any time to stop receiving promotional emails or messages.

To exercise these rights, email [email protected] or contact our live chat support.

99zz is for those aged 21 and above only. We do not intentionally collect any personal information from those under 21 years of age. If we become aware that information from a minor has been collected, we will delete it immediately and close the associated account.

For age verification, we may request national ID card or other government-issued document details at the time of registration.

Our server infrastructure may be located in various countries. Even if your information is processed or stored outside Bangladesh, we ensure the same high standard of protection is maintained in all locations.

For data transfers, we follow internationally recognized data protection agreements and standards and obtain appropriate security assurances from the receiving party.

99zz may update this Privacy Policy from time to time. If there are significant changes, we will notify you by email or through the platform. The date of each update will be noted at the top of this page.

If you continue using the platform after a change, you will be considered to have accepted the terms of the new policy. We encourage you to review this policy regularly.

For any questions, concerns, or complaints about your personal information or this Privacy Policy, please contact us:

We take every complaint seriously and make every effort to resolve it.